Success Stories
How to do if the floor heating in your home is not hot? How to resolve heating disputes?
Published on:
2023-04-20
Indoor temperature is not up to standard
Can I not pay the heating bill?
When heating in winter, the indoor temperature of the owner did not meet the standard because the heating company did not supply heat according to the standard, or because the owner modified or packaged the heating without authorization. In judicial practice, most of the owners do not pay the heating fee because the indoor temperature is not up to standard, which leads to civil disputes in which the heating company sues the owner for the heating fee.
case:
the judge said
I don't need heating
Do I have to pay heating bills?
case:
the judge said
Property damage due to heating leaks
Can I not pay the heating bill?
case:
Ms. Wang is the owner of a community in Baishui Street, Jincheng City. In January 2017, she found many water leaks on the roof of her house, and immediately notified the property owner. During the maintenance, it was found that the upstairs neighbor’s house was full of water due to the hot water pipe running out, causing the kitchen of Ms. Wang’s house to be flooded, the cabinets were soaked, the range hood was flooded, and many decorations including the ceiling were damaged. . Ms. Wang then refused to pay the heating fee to the heating company on this ground, and was sued by the heating company to court.
After the trial, the court held that Ms. Wang's property damage at home, after the loss is determined, Ms. Wang can claim rights and interests from the relevant responsible parties. However, in the heat supply contract dispute case, this cannot be used as a reason for refusing to pay the heating fee. Ms. Wang should fulfill the obligation to pay the heating fee to the heating company.
the judge said
Problem 1: The signing rate of heating agreements is low.
Judging from the case trial situation, less than 50% of the heating units signed written heating contracts with heating users. In most cases, heating households were unwilling or lazy to sign a written agreement with the heating unit. The reason is mainly that the reform of the heating system has led to major changes in the heating units, payment obligors, and heating fee standards. Some heating households feel that it is unbearable, and hope to continue the payment that is beneficial to them in the past by delaying the signing of new contracts. Way.
Question 2: The heating standard agreement is not clear.
Judging from the current situation, the heating terms agreed by the parties are generally relatively general, especially the agreement on heating scope, heating temperature, measurement standards and other matters that are prone to disputes is not clear enough, which has laid hidden dangers for future disputes. This phenomenon is particularly prominent in disputes over the heating of shops, factories, and office buildings. Due to the lack of relevant regulations on heating standards for commercial buildings, and the agreement of the parties on the relevant rights and obligations is not very clear. One word, difficult to reconcile.
Question 3: The service of the heating unit is not in place.
The survey found that heating households are dissatisfied with the service quality of the heating unit, which leads to antagonism, which is one of the reasons for long-term arrears. During the trial, it was found that some heating units were strongly affected by the previous welfare heating system, did not treat heating households as equal subjects, had a weak sense of service, and failed to perform reminders, inspections, monitoring, and repairs and maintenance of heating equipment. Obligations, and failure to deal with problems in a timely manner, resulting in a decline in the quality of heating services and user dissatisfaction.
Problem 4: Not paying attention to collecting and preserving evidence.
The heating temperature does not reach the standard stipulated by the state or agreed in the contract, which is the defense reason for the vast majority of heating users to refuse to pay the heating fee. However, in the trial of the case, few heating households were able to cite sufficient and strong evidence to prove their claims. The reason is that most heating households lack the awareness of collecting and retaining evidence, or do not know what kind of evidence should be provided to prove their claims. Many heating households submit their own temperature records as evidence, and some submit them to the hospital for diagnosis. Proofs or rental contracts, in order to prove that due to lack of heating, he was frozen sick or moved, but these evidences are obviously difficult to be accepted by the court.
Question 5: The awareness of heating households' active payment obligations is not strong.
Affected by the heating welfare system in the planned economy era, many heating households, especially employees of old state-owned enterprises, have become accustomed to paying heating fees by their units. However, with the implementation of the new payment method of "whoever uses the heating, who pays the fee", the unit has rarely paid the heating fee for the employees. Households can no longer enjoy heating benefits as before, so the initiative and consciousness of payment are naturally low. At the same time, due to the nature of heating as a public service, users do not pay fees. Even if there are technical conditions, the state does not allow heating units to stop heating without authorization, and the request of heating units to pay late fees is often not supported. In the future, heating households hardly need to pay extra costs for arrears, and there is no pressure, so they can naturally procrastinate.
Question 6: There are misunderstandings about heating.
During the trial of the case, it was found that some employees and units lacked sufficient understanding of the nature of heating as a public service, equated heating services with general commercial services, and one-sidedly emphasized the principle of voluntariness and compensation, resulting in some unrealistic ideas or requirements. If you refuse to pay the heating fee on the grounds that you have not signed a heating contract or the house is unoccupied, or ask the heating company to stop heating or remove the heating on the grounds that you do not need heating, this is very difficult in the existing policies and communities without household heating conditions. difficult to achieve.
Typical Case
In order to regulate the behavior of heating and heating, prevent and reduce heating disputes, the judge made the following suggestions to both sides of heating and heating:
Actively fulfill the heating obligation to ensure that the user's room temperature meets the standard. At the same time, eliminate all kinds of hidden dangers in a timely manner, and reply and deal with the problems reported by users in a timely manner. Establish a user heating temperature sampling measurement system, regularly test the user's room temperature, and the temperature measurement record should be signed by the user or other witnesses. Since there was no mandatory requirement for the temperature measurement work of heating units in the past, some heating units would not measure the temperature as long as the user did not report that the temperature was low. The user can't produce evidence that the temperature is not up to standard. According to the principle of whoever advocates, the court often decides that the user loses the lawsuit. Now, if the heating unit does not follow the new management method to do a good job of temperature measurement and recording, and keep the temperature measurement records in case the court finds out the facts during the trial, it is likely to bear the risk of losing the lawsuit.
First of all, residents consciously fulfill their payment obligations while enjoying heating services. The second is to strengthen the awareness of evidence and learn how to present evidence. When users find that the room temperature is not up to standard, they should promptly report the situation to the heating unit and the local heating management department, and pay attention to obtaining valid evidence through proper channels. The new management method has required the heating unit to measure the temperature regularly, and the user can request to copy and keep the temperature measurement record; if the user has a dispute over whether the temperature meets the standard, it is not necessary to sign the temperature measurement record, and can entrust a third-party organization with room temperature testing qualifications to test. Temperature measurement has a certain degree of professionalism, and users should avoid collecting evidence by self-measurement. Some users ask the notary office to notarize the results of their own temperature measurement, but the notary office can only confirm the authenticity of the temperature measurement process and the obtained data, but cannot judge whether the temperature measurement method meets the professional requirements, and it is difficult to be adopted by the court in the end .